Password reset problem from South Africa

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  policy2practice · Member · Mar 26, 2014 at 12:49 pm

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  error message
  My colleague is having trouble logging in to our blog from South Africa, she says that her password is not accepted, and when she tries to change password she gets the change password e-mail, but with this message “Error File name not specified” in the upper left corner of the e-mail.

  Does anyone understand this problem? I am in New York so cannot see what she is doing, but she forwarded to reset e-mail to me.

  The blog I need help with is: (visible only to logged in users)

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  policy2practice · Member · Mar 26, 2014 at 6:36 pm

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  when she tries to change her password, she is still unable to login

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  gracejiyoung · Member · Mar 31, 2014 at 10:54 pm

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  Hi there,

  Sorry about that! Please have your colleague email our Account Recovery team directly from here.

  Thank you!