Password reset problem member

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  massimomangano · Member · Aug 18, 2017 at 11:02 pm

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  Hello,

  I use WordPress and I have a worry.

  For some time, the members of my site who have lost their password and who apply for a new password, do not receive the reset mail. I changed the theme recently and it’s since this new theme. So I handed in my old Template and still worry

  I am hosted by OVH, I sent a ticket to them and the problem does not come from their home

  Where can the problem come from?

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 19, 2017 at 7:52 am

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  Hi, can you confirm you’re referring to https://massimomangano1.wordpress.com/ ? I don’t see extra users there.

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  massimomangano · Member · Aug 19, 2017 at 11:59 am

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  No sorry for my other site : http://www.melitif.be

  Thanks you

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  supernovia · Staff · Aug 20, 2017 at 4:41 am

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  Ah I had missed this part earlier:

  I am hosted by OVH, I sent a ticket to them and the problem does not come from their home

  You’ve actually reached the forums for sites hosted here at WordPress.com.

  The password reset emails will go out from OVH, so you’ll need to check wth them about configuration, or you can ask for more ideas in the forums for self-hosted sites:
  https://wordpress.org/support