Password to Old WordPress Account

  • Unknown's avatar
    yourbestlegacy · Member ·

    My website used to be on WordPress. It was created on a different platform and now I want it back on WordPress but I need my previous account information. It looks like my account no longer exists however I still get emails from WordPress. Can you please help me locate my username and password for playpickleballsocial.com?

    As mentioned I got an email from WordPress about it being updated to 5.3.15 on Oct 18th but my site isn’t currently on WordPress – this does give me hope that my account still exists though.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    yourbestlegacy · Member ·

    Let me preface that I have tried the recover password and it says that my email address is no longer an account with WordPress.

  • staff-zinnia · Staff ·

    Hi there –

    Thanks for getting in touch. I’ve had a closer look at playpickleballsocial.com and can see that the site is actually using a different version of WordPress.

    Here at WordPress.com we provide a managed hosting environment. Our team handles all the back end details like updates, security, spam, seo, top notch hosting and performance – which leaves you free to focus on the content of the project.

    These plans can be seen at https://wordpress.com/pricing/ Let us know if you have any questions about them. A managed environment with a dedicated support team might be a better fit.

    We aren’t going to be able to help you recover access to the site, as it is now, because we don’t have any access to it. It is not using our servers. You’ll need to contact GoDaddy and ask them to assist you with this. Otherwise, there’s a volunteer community that supports the WordPress installation on https://wordpress.org/support/forums/

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