password unaccepted by the system.

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  gerwowbmi · Member · Jan 9, 2021 at 12:24 am

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  Hi, I am trying to log into my website platform, but the system keeps declining the password, even after I try other ways to do it by resiting the password I don’t receive any resiting emails in my inbox. could you please help me with this issue?

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  kokkieh · Staff · Jan 9, 2021 at 11:40 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to access?

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  gerwowbmi · Member · Jan 9, 2021 at 12:22 pm

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  Hi there

  THANK YOU FOR THE RESPOND,

  I am trying to access the dashboard of my website, this is the URL: https://gerwow.com

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  kokkieh · Staff · Jan 9, 2021 at 12:31 pm

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  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.