Password won't reset

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  melreali · Member · Apr 1, 2022 at 12:19 pm

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  Hi,

  My login won’t work to get into the settings dashboard. I have clicked to reset the password, but when the link to reset it gets emailed, it leads me to a page that says the link was invalid and prompts me to enter my account information to generate a new link, which then doesn’t work.

  I had put my blog on maintenance mode some time ago and just want to take it back online.

  Thank you,

  Melissa Reali-Elliott

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 1, 2022 at 5:42 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/