Passwords keep failing
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Every time I’m timed out of my site, WordPress will NOT accept my former password and insists I create a new one! This is insane. Now, it won’t even allow me to create a new one, so I am locked out of MY OWN SITE! For NO REASON! This has to stop. I cannot do anything because your automated system, transcending all human intervention (too costly?), will not allow me to. Thanks a lot. this is a nightmare. If any actual human reads this, please help me. I’ve done everything right, but to no avail. I have a website I cannot access. This is beyond ridiculous. you can reach me at (email visible only to moderators and staff)
Self-declared URL: climateersnetwork.org
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
Regards
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Thanks for your help. Websites are complicated and I’m not versed in this. Just trying to create a simple non-profit website (with no money!). I’ll check with GoDaddy. Thanks again.
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