Pasting text from Microsoft Word

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  sparrowtacossun93790 · Member · Feb 18, 2022 at 9:48 pm

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  Hi! When I’ve pasted text from Word into a blog post before, everything transferred correctly, with the text formatting carrying over nicely. However, when I try to paste from Word now, the text pastes as an image. I was wondering if anyone else had this issue/how this can be solved? Thanks!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Feb 18, 2022 at 10:28 pm

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  Hi @sparrowtacossun93790, it may depend on the kinds of formatting you’ve already applied in Word. If you copy just a few words from the post, then paste those, do they paste as an image?

  For what it’s worth, we typically recommend pasting as plain text, then formatting the text with our tools: https://wordpress.com/support/microsoft-word/

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  sparrowtacossun93790 · Member · Feb 19, 2022 at 1:18 am

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  Thanks for your response. Yes, even when copying a few words, they also paste as an image. This issue has only begun to crop up recently; before, everything posted perfectly fine. I’m wondering if there might be some updates to the WordPress backend that’s causing this?

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  fstat · Staff · Feb 19, 2022 at 7:40 am

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  Hi there,

  Can you share the title of a post or page where this is happening so I can have a closer look?

  Also, is it possible to upload the Word document you’re working on to your Media Library so that I can try and replicate the issue on my end?

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  sparrowtacossun93790 · Member · Feb 19, 2022 at 5:03 pm

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  Yes, here is a link to the post: https://envycloud.wordpress.com/2022/01/09/test-word/

  And the Word document is uploaded.

  Thanks!

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  staff-mckluskey · Staff · Feb 20, 2022 at 9:05 am

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  Thanks for the link and the file. When I copy-pasted the text using the keyboard shortcuts CRTL+C and CTRL+V, the text was pasted as text, as expected. The same thing happened when I right-clicked on the text and selected Copy and then Paste from the list. I can only test this on a MacBook, though.

  Could you walk us through the steps you take to copy-paste the text from Word to your WordPress.com site?

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  sparrowtacossun93790 · Member · Feb 20, 2022 at 5:41 pm

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  I am also on a Macbook– what browser are you using? I only had this issue with Chrome, and the text pasted fine with Safari. I think this is likely just some issue with my browser, thanks for your help!

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  fstat · Staff · Feb 21, 2022 at 8:09 am

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  Thank you for sharing that additional informaion. We’ll update you here once the issue is resolved.

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  staff-mckluskey · Staff · Mar 1, 2022 at 10:32 am

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  Hello again,

  We’ve been informed that the issue has been fixed. Can you confirm that everything is working as expected again?

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  sparrowtacossun93790 · Member · Mar 1, 2022 at 5:31 pm

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  Yes, it is working now, thanks!