Pay for domain mapping

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  sheilajva · Member · Mar 31, 2016 at 12:00 pm

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  Good Morning. I received an email my domain mapping was going to expire on April 13th and I needed to pay manually. Please advise on how to proceed. Kind Regards

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 31, 2016 at 8:20 pm

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  Hi –

  To renew an upgrade (such as domain mapping) you need to visit your Manage Purchases page. https://wordpress.com/purchases There you will find the option to renew.

  Please let me know if you do not see the option to renew your domain mapping at manage purchases.

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  sheilajva · Member · Apr 1, 2016 at 1:42 pm

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  Good Morning,

  I appreciate your response. I don’t see renew, I only see upgrade as an option.

  Kind Regards,
  Sheila

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  staff-zinnia · Staff · Apr 1, 2016 at 7:01 pm

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  Hi Sheila,

  I suspect that you have another WordPress.com account. That is the account that originally set up the domain mapping that you are trying to renew. This is why you can’t find the option to renew it under the account that you are currently logged into.

  Account Recovery: https://en.support.wordpress.com/account-recovery/

  Lost Password Form: https://en.wordpress.com/wp-login.php?action=lostpassword