Pay for Domain Mapping
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I am unable to pay my $13 due for domain mapping. I try to add to cart or to pay and I’m taken to an Upgrade your Plan? Page. I have put a credit card on file and want to charge that card.
The blog I need help with is: (visible only to logged in users)
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The policy and prices have changed. Only renewal of an existing domain mapping upgrade is now available at the lower price.
https://en.support.wordpress.com/domains/
https://en.support.wordpress.com/register-domain/We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the upgrade expîre?
https://en.support.wordpress.com/domains/domain-expiration/I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
Is this for the domain, hotelprairie.com? The domain mapping for that domain belongs to the username, mmessme. Only the person who owns that account can renew the upgrade.
In the past you were able to renew it using your account, but we changed this last year so now only the username who owns an upgrade can renew it.
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OK, thanks. That user helped set up the account but now works elsewhere. I’ve asked her to go online and change me to the administrator. Thx again!
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That user will need to contact staff and ask us to transfer the domain mapping to you. If she replies on this thread it will be sufficient.
Alternatively she can also transfer ownership of the entire site to you, then you will have full control over the site and its upgrades. She can transfer the site by following the instructions here:
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Hello,
Please transfer this domain mapping to Donna Merrill as well as the ownership of the site. Please let me know if you need me to do anything else.
Thank you,
Megan Messmer -
Thank you for posting here. However, you are the only person who can transfer ownership of the entire site. I’m only able to transfer the domain mapping.
To transfer the entire site, along with any upgrades attached to it, please follow the instructions here:
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