Pay for Someone Else’s Site

  • Unknown's avatar
    thinkdifferent05 · Member ·

    Hello, my dear friend has gone missing and I noticed that his WP site seems to have expired. I would like to pay to bring it back online if that’s possible.

    The chat bot doesn’t seem to work and only gave me the option of community support, so I’m hoping a support team member sees this and can get back to me.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    carmochloe · Member ·

    I’m sorry to hear about your friend. This must be a difficult and concerning situation for you.

    The best way to get help with bringing your friend’s site back online would be to contact the support team directly at help@wordpress.com. They will be able to assist you with the steps needed to reactivate the site and handle any billing matters.

    While the community forums are a great resource for many WordPress.com questions, situations involving account access and billing are best handled by reaching out to the support team directly through email.

  • Unknown's avatar
    honhonjaccuse · Member ·

    Hello! I’m sorry to hear about this situation. If your friend’s site is set up with WordPress.com and you have access to any of their information, I would recommend checking out our guide here to see about recovering access to their account: https://wordpress.com/support/account-recovery/

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