pay tow time

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  educationmy8 · Member · Jun 20, 2018 at 6:16 pm

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  Hi, yesterday I paid tow time, how can I cancel the second time and refund my money.
  for first time I didn’t receive any message to upgrade my account

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · Jun 21, 2018 at 5:19 am

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  hi,

  As your ticket is related to refunds, I have tagged modlook for a Staff to help you with this.
  Thank you for your patience while they get back to you.

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  fstat · Staff · Jun 21, 2018 at 1:51 pm

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  Hi there,

  I don’t see any charges associated with the WordPress.com account you’re using to contact us. Can you please let us know your site’s address to have a look? Thanks!

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  educationmy8 · Member · Jun 22, 2018 at 7:49 am

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  Thank you for your cooperation, I received from a bank that they deducted 399.56 rm on 20-06-2018 , but I didn’t receive any recite for that

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  educationmy8 · Member · Jun 22, 2018 at 7:50 am

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  I use this name: assafa-academy

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  staff-zinnia · Staff · Jun 22, 2018 at 4:29 pm

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  Hi – Please share the full site address.

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  educationmy8 · Member · Jun 23, 2018 at 2:14 pm

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  you mean this: assafaacademy234369018.wordpress.com

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  fstat · Staff · Jun 23, 2018 at 4:02 pm

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  Can you please try and find the transaction ID associated with that payment? Here’s how to retrieve the transaction ID:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  If you manage to find it, please DO NOT share it in this public forum. Just let us know and we’ll contact you privately.

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  educationmy8 · Member · Jun 25, 2018 at 2:01 am

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  thank you for your cooperation, yes I received a code in my phone , how can I send it?

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  kokkieh · Staff · Jun 25, 2018 at 6:57 am

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  For what site did you pay for an upgrade, and what upgrade did you pay for?

  The account you are using to post here, educationmy8, and the site you provided, http://assafaacademy234369018.wordpress.com, were both only created 5 days ago, right before you created this forum thread, and you have never bought anything using this account.

  So if you paid for anything on WordPress.com, it was for a different account and site.

  yes I received a code in my phone

  We do not send you transaction IDs to your phone. The only ways to to get a transaction ID for a WordPress.com upgrade is via the receipt that we email you when you pay, or directly from your bank statement. Do you have that code?

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  educationmy8 · Member · Jun 26, 2018 at 8:11 am

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  sir I received this code (redacted) And For next payment (redacted)

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  gemmacevans · Member · Jun 26, 2018 at 11:48 am

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  Hi educationmy8,

  The codes you provided are not valid transaction IDs. Can you check your statement and look for a full transaction ID (containing 10 digits)? This documentation has more information about what to look for:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Are you able to find that information? If so, just let us know and we will follow up with you by email so you can send the transaction ID there. Please do not post it to these forums.