Payed Twice – Cancelled Both – Only Getting One Refund

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  selahhomeandbedding · Member · Jul 31, 2017 at 9:44 pm

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  Hi WordPress,
  I signed up for a wordpress account with pressable and woo commerce on my (redacted email) account then had to cancel it.

  Then signed up on the my account (email visible only to moderators and staff) and had to cancel it.

  But I currently only have one refund that I have a receipt for with two separate charges on my bank account.

  Please contact me on my phone to discuss.

  The blog I need help with is: (visible only to logged in users)

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  rossanafmenezes · Staff · Jul 31, 2017 at 10:06 pm

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  Hello selahhomeandbedding!

  I’m really sorry to hear you are having problems. I’ll mark this thread so a staff member can contact you regarding this issue. But please note that WordPress does not contact clients via phone.

  I hope this issue can be solved.

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  timethief · Member · Jul 31, 2017 at 11:11 pm

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  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Pressable is only for wordpress.ORG software installs on paid hosting.

  The only way to resolve issues with woocommerce accounts on wordpress.ORG software installs is to contact the team directly at woocommerce.com. https://woocommerce.com/contact-us/?_ga=1.63687215.180389535.1487007371

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  kokkieh · Staff · Aug 1, 2017 at 11:36 am

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  Hi there,

  You haven’t bought any upgrades from WordPress.com, so we can’t help you with this.

  If you bought a hosting plan from Pressable, you need to contact Pressable support for help with that, and the same goes for upgrades you purchased from WooCommerce. @timethief has given you the contact link for WooCommerce above.