Paying for domain mapping

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  leslandau · Member · Oct 5, 2012 at 10:54 pm

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  how do i pay for a domain mapping subscription. The mapping of heartandsoulsingers.wordpress.com to heartandsoulsingers.com.au is about to expire, and I would like to pay the $13 before the it expires in about 10 days. I have gone to dashboard, store, domains and can not get to anywhere that asks me to pay.
  The site was owned by benlandau, who recentlt changed it to me LesLandau, so maybe that is the problem. I do not want this mapping to expire.
  What can I do?
  Thanks in advance for your help.
  Cheers,
  Les
  Blog url: http://heartandsoulsingers.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Oct 5, 2012 at 11:02 pm

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  The domain mapping subscription is still owned by the other user. He’ll need to request that we transfer it to you.

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  leslandau · Member · Oct 5, 2012 at 11:15 pm

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  Wow, what a quick reply, thanks!
  Ben (my son) tells me that he has made me the owner of the site/blog (not sure how he did that).
  What should he do to change the domain mapping subscription to me? Does he do this via email, and if so, then who to?
  Thanks again for your great support.
  Cheers,
  Les

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  bryanvillarin · Staff · Oct 5, 2012 at 11:32 pm

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  You can have Ben reply to this forum thread to confirm transferring ownership of the domain mapping upgrade to your account.

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  leslandau · Member · Oct 5, 2012 at 11:40 pm

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  Ok, I will do that. But Ben does seem to have tried to transfer ownership as shown by the email I received below.
  I received an email from WordPress.com Support Forums ((email visible only to moderators and staff)) on Friday 5th October at 8:12am (Australian eastern standard time) with a subject heading of “[ heartandsoulsingers.wordpress.com ] Transfer Blog”
  that said:

  Howdy,

  You are now the owner of the blog ‘heartandsoulsingers.wordpress.com’.

  Thanks for using the site,

  All at WordPress.com
  http://wordpress.com/

  Should I still ask Ben to reply to this thread? He is in europe at the moment.

  Thanks and cheers,
  Les

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  staff-blorbo · Staff · Oct 6, 2012 at 6:09 am

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  Sorry for the confusion!

  Ben did transfer ownership of the blog, but not the domain subscription.

  He won’t be able to reply here, since this is a private forum, but he can either leave a request at https://en.forums.wordpress.com/forum/support#postform or support@wordpress.com

  Just make sure that he references https://en.forums.wordpress.com/topic/paying-for-domain-mapping-1

  Also, if you can, please let us know when he leaves the request so we can expedite it.

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  bryanvillarin · Staff · Oct 6, 2012 at 4:44 pm

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  (Oops, my mistake about replying to the forum thread. I’m sorry about that!)

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  leslandau · Member · Oct 6, 2012 at 10:40 pm

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  Hi,
  Ben has now emailed the request to support@wordpress.com with heading of Re: FW: [WordPress.com Forums] Paying for domain mapping.

  I assume that I will hear from someone when it has been completed.
  Thanks for your help,
  Cheers,
  Les

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  bryanvillarin · Staff · Oct 6, 2012 at 11:21 pm

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  Thanks Les, I found the email. I’ll reply to this forum thread when you’re all set.

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  leslandau · Member · Oct 7, 2012 at 8:06 am

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  Hi Bryan,
  Ben has sent another email with the data you wanted to support. It was sent at 18:53 on 7 Oct Australian Daylight savings time, with a heading of Re: [WordPress #1336119]: Re: FW: [WordPress.com Forums] Paying for domain mapping
  Thanks and cheers,
  Les

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  bryanvillarin · Staff · Oct 8, 2012 at 6:40 pm

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  Hi Les,

  Excellent, I got the confirmation from Ben and transferred the domain mapping to your account.

  I hope this helps!