paying my bill

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  janedab · Member · Dec 26, 2014 at 2:06 am

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  I am trying to pay my bill for another year of Custom Design. It expires tomorrow Dec 26, 2014! I can’t find anything to click on that gets me to a place to pay!
  Jane

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Dec 26, 2014 at 2:37 am

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  Isn’t Auto Renewal set on your upgrade?

  You can check this from Dashboard > Store > My Upgrades screen. What do you see there?

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  janedab · Member · Dec 26, 2014 at 5:11 pm

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  No, it isn’t. Or rather it was, but it went to the people who designed the website and paid the first payment. I am the owner of the site. Now I want to take over and cannot find how to do that.

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  janedab · Member · Dec 26, 2014 at 5:12 pm

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  On the upgrade page I see the domain which runs out on a different date and the Custom Design with a red alert that it is running out today. But there is nowhere to click in order to pay or to renew or evn to order afresh. That was yesterday. I will check again now.

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  auxclass · Member · Dec 26, 2014 at 5:20 pm

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  you need to login as the owner account that owns the upgrade (bought it) to renew it – the upgrade owner should be able to transfer it to your account also

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  janedab · Member · Dec 26, 2014 at 5:34 pm

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  Hmmm…. well I think I am there. That is, when I click on “admin,” it takes me to my website. Is that relate to what you wrote?

  No workers seem to be at WordPress today; at least they have not responded yet. My website designer has not responded either.

  How funny to be eager to pay but their software is inscrutable.