PAYING YOU!
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So my coworker disputed the payment because he didnt’ realize that it was something I purchased. I am trying to pay but because it is from the same company, you won’t let me pay the fee and the payment. PLEASE have someone call me so I can get my page back up a running
The blog I need help with is: (visible only to logged in users)
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Which username account registered the site?
Which username account purchased the upgrade?
What is the URL of the domain?
What is the underlying .wordpress.com site?When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at:help@wordpress.comThat said, the quickest way to get an answer to your support question is to state what you do need help with clearly in a peer support forum thread like this one.
This thread is already tagged for Staff support as I said above. And, we need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?BTW typing in all capital lettering online makes the text hard to read and is online equivalent to SHOUTING! into another person’s face offline. I strongly suggest that you disable your cap locks key.
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I NEED TO SPEAK TO SOMEONE TO MAKE A PAYMENT!
Aleks Maksic | Private Events Director | Chantilly National Golf & Country Club
[contact details redacted by staff]
Find us on Instagram | Like us on Facebook | Check out our Private Events NEW Blog -
Please stop SHOUTING! at me and remain calm. As I already said twice above this thread is tagged for a Staff follow-up and your patience is required. There is no phone support and you just posted a phone number to a public support forum rather than patiently waiting your turn for Staff to help you.
Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
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Well when the computer is not letting me make a payment online (using 2 different forms of cards), it is frustrating that I cannot speak to a person. That is not a way to do business and now my business is suffering because my website is down.
How long is this going to take? Your long response doesn’t make sense. And if you are responding, can you help?
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Hi there,
We are not blocking any payments for your account and I don’t see any failed payments in your account, but as the original payment was disputed it could be that your bank is now automatically blocking any further payments to us.
Have you contacted your bank to cancel the dispute if it was filed incorrectly? It is highly unlikely they’ll allow you to make a payment to the same provider on the same day you disputed a charge with that provider. If you cancel the dispute before your bank refunds you we might even be able to restore your original upgrade without you having to pay the penalty fee.
But also keep in mind that by filing the chargeback your colleague, whether intentional or not, accused us of fraud. So now there are legal processes that we must follow to resolve this matter, and those take time.
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I have responded to this numerous times via email to show you what happens when I try to make a payment.
I have tried paying within multiple credit cards, some that are personal, nothing is working. It is saying the domain is the same or something in that matter. I don’t know what to do but this is now a week with no support and no blog.
Can someone please give me a real solution or at least get my website up while we are trying to figure this out. I am losing money and y’all are not helping me.
I have taken screen shots of everything and I can’t get it to process. We’ve reversed the dispute, I’ve done everything I possibly can and have gotten NO help nor any feeling that y’all care that I’m upset.
This is something I worked on for weeks, 24 hours a day because I heard y’all were great and now all my hard work is not feeling justified because you are not giving me real solutions. I have photos I can show you of what it is telling me. Bottom line, it’s not letting me pay.
PLEASE HELP!!!
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Please go to this link and complete payment:
https://wordpress.com/checkout/eventsatchantillynationalblog.wordpress.com
You will notice the domain is not listed there. DO NOT go to the domains page to add it, as then it will fail again. After you’ve completed payment, let me know and I can restore the domain.
I have responded to this numerous times via email to show you what happens when I try to make a payment.
We have not received any emails from you. The only support request in your account is this forum thread, and this is the first time you’ve replied since my last reply on 16 November. To which address did you email us, and from which email address?
I’m sorry you feel that we don’t care, but we can’t reply to messages that we don’t receive.
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THANK YOU, THANK YOU!! It finally accepted payment. Please restore the domain.
I was responded to the email that came to my email to show the screen shot problems I was having – I had gotten a response from someone once before using that method but either way I am just SO glad it finally went through.
Thank you!
aleks -
Why isn’t my initial blog still not working?
Eventsatchantillynationalblog.com
Right now it is still saying this: “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. “
It took me forever to make this blog and I already have posts on that blog and changed all my business cards to have this link. I am not sure with all the confusion that I was given a new blog domain but please activate the blog above.
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I just realized it works if I go to “eventsatchantillynationalblog.WORDPRESS.COM”
That wasn’t the original site I had, please advise if we can get that “WordPress.com” removed.
Thanks
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Now eventsatchantillynational.blog is the domain?
I am getting SO confused on what happened. Is there any way to get the original back?
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Eventsatchantillynationalblog.com did not work yet because I needed to restore it manually. I have done that now, so that domain works again.
In the meantime it looks like you’ve registered a new domain, eventsatchantillynational.blog. Do I understand correctly that this was a mistake? If so I can cancel that one and make sure the original domain is linked to your plan instead.
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I did not mean to register that new domain evemtschantillynational.blog. – yes please cancel it.
Thanks,
Aleks -
I’ve cancelled the extra domain and linked the correct one to your plan. Everything should be working correctly now.
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