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  spacecrib · Member · Oct 20, 2023 at 8:47 am

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  Mein PostFinanceCheckout plugin is not working.

  What can i do?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 20, 2023 at 12:01 pm

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  Hi there,

  Thank you for reaching out to the WordPress.com support forum. I understand you’re experiencing an issue with the PostFinanceCheckout plugin on your WordPress site.

  However, it appears that your website is not hosted with our WordPress.com managed hosting. As a result, our ability to investigate and assist with issues is limited to sites hosted directly with us. Since your site is hosted with another provider and utilizes the open-source version of the WordPress software, our hands are tied in terms of directly assisting with the issue.

  That said, if you’re considering a more hands-on support experience in the future, you might be interested in our managed hosting services. WordPress.com provides robust hosting services that can help you manage, maintain, and scale your website more efficiently. You can find more information about our hosting offerings here:
  https://wordpress.com/hosting/

  If moving to our managed hosting is an option you’d consider, we’ve made the migration process streamlined and hassle-free with our easy-to-use migration plugin. This would allow you to easily transfer your site to WordPress.com:
  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Ultimately, we want to ensure you receive the assistance you need. For the current issue with the PostFinanceCheckout plugin, I’d recommend seeking assistance in the community support forums for the open-source version of WordPress. The community there is extensive and knowledgeable, and they are best positioned to help with the version your host uses for your site. You can post your question or look for related topics here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this helps and that your issue gets resolved soon. If you have any other questions or concerns, feel free to ask. Best of luck with your site.