Payment

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  michaelkynaston · Member · Jan 22, 2024 at 2:47 pm

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  Hello. We are trying to renew our site but we have a former member of staff still registered as site owner. We have followed the instructions to change owner but without success. Is it possible to send a billing request to (email visible only to moderators and staff)
  Many thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 22, 2024 at 5:30 pm

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  Hi there,
  
  What methods are you trying to update the site owner of the account? Are you all trying to transfer the site to a different WordPress.com account?
  
  https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/
  
  Or do you want the site to remain under the current account but update both the email and payment details for the account?
  
  https://en.support.wordpress.com/email-address/
  
  https://wordpress.com/support/payment/#change-payment-method
  
  Once we know your preference, we’d be happy to further assist you. Let us know if you have any questions. Thank you!

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  staff-doublebassd · Staff · Jan 22, 2024 at 5:31 pm

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  I also see that you were in contact with staff a few weeks ago regarding this. Feel free to also continue correspondence with them, if you prefer. Thank you!