payment

  • Unknown's avatar
    pinarabag · Member ·

    My card cannot make payments due to a HYTFSI error. Even though the card is not blocked and is safe?

    And, i try to visit ‘contact us’ and they suggest to click link, but link cannot appear in error notif

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • dikshaasingh · Staff ·

    Hi @pinarabag,

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this, using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

    You can also reach out to the Billing Support team by emailing billingsupport@wordpress.com using the email address linked to your WordPress.com account.

    If you have already got in touch with them, feel free to ask for more details or help regarding the issue.

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