payment

• 

  sophiebwatson · Member · Nov 28, 2014 at 12:08 pm

  • Copy link
  • Add topic to favorites

  Can you confirm my renewal upgrade has gone through? I pressed the renew button twice and I did not receive a message/receipt that the transaction was complete. Please advise.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Nov 28, 2014 at 6:21 pm

  • Copy link

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account and associated email address that registered the blog and purchased the upgrade, to access the blog’s dashboard and navigate to > Store > My Upgrades and renew any upgrades.

  What do you see at these two locations please?
  Dashboard > Store > My Upgrades
  Dashboard > Store Billing History

• 

  pmciano · Member · Dec 1, 2014 at 4:48 pm

  • Copy link

  @sophiebwatson

  Your Upgrade was successfully renewed and is valid through 2015-12-12, so you’re good to go:

  https://sophiebwatson.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  If you have any more questions regarding this transaction, let me know :-)