Payment

• 

  ashleypatrickbeauty · Member · Jul 29, 2016 at 3:53 pm

  • Copy link
  • Add topic to favorites

  I received an email telling me there was a payment dispute on this account. That card was no longer active but I can’t pay with a new account? How do I solve this issue?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jul 29, 2016 at 3:53 pm

  • Copy link

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  timethief · Member · Jul 29, 2016 at 3:54 pm

  • Copy link

  Also note this support doc: Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

• 

  supernovia · Staff · Jul 30, 2016 at 12:55 am

  • Copy link

  Hi @ashleypatrickbeauty, even with a closed credit card, you should be able to resolve the payment dispute if you’ll give them a call. If you cannot, go ahead and add the items to your cart again and you should be able to pay the dispute fee at the same time.