Payment
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My bank refused payment to you as they thought you were not a legitimate company. I have reversed the payment, please can my site become live again.
The blog I need help with is: (visible only to logged in users)
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Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I don’t understand what you’re saying. Your payment to us wasn’t refused, but went through on 10 August. The dispute was only filed on 27 August, and your bank would not have done that themselves – banks only create chargebacks if an account owner (i.e. you) reports that money was taken from their account in a fraudulent transaction.
Our records show that the chargeback was closed in your favour so your bank has already started the process of refunding you. The only way to reactivate your site now is to pay the $20 chargeback fee you’ll see on the checkout page, and to restore your Premium Plan you’ll need to buy that again, as we had to give back the money you paid for the original purchase.
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It was really confusing. Please can I have the evidence of the charge you had to pay for the money you had to give back, so I can follow the thread for myself.
Was there any information saying that money was going to be taken out of my bank account? I can’t recall, hence the unfortunate fraudulent mistake happening. My accounts department need to follow a strict system, and they couldn’t see that they had been invoiced for the money.
Please can you direct me where I can pay the money, so it can be all rectified.
Many thanks in responding. -
I’m not sure to what “evidence” you are referring.
The Premium Plan upgrade on your site auto-renewed on 10 August 2016. It is clearly stated on our Plans and Purchases pages that all upgrades automatically renew, and we would have sent you several reminder emails prior to the renewal.
However, on 27 August you instructed your bank to dispute the charge. PayPal, our payment provider, closed the chargeback in your favour, so they are in the process of returning the payment to you. If they haven’t notified you of this yet you need to take it up with them.
Because the chargeback was closed in your favour we have to pay a fine to PayPal for allowing a “fraudulent” transaction to take place. Because of this we require you to pay a fee to reactivate your account. This is all explained in our page on Chargebacks.
You can pay that fee on this page:
https://wordpress.com/checkout/
My accounts department need to follow a strict system, and they couldn’t see that they had been invoiced for the money.
WordPress.com does not send out invoices for upgrade renewals. We never have. But you would have been emailed a receipt the moment the renewal went through. This receipt would have been sent to the email address connected to your WordPress.com account. I suggest you check the spam folder and any other filters in that email account for the renewal reminder emails and the receipt.
The receipt can also be found on your billing history page here:
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