Payment

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  hannahgrahamgla · Member · Nov 29, 2021 at 2:18 pm

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  I did not authorise the recent payment of £51, please cancel my account and refund me.

  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amirudra789 · Member · Nov 29, 2021 at 2:46 pm

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  Hello

  To get the refund please refer to this Support page here: https://wordpress.com/support/refunds/#how-to-get-a-refund

  Note that After processing, refunds usually take about seven to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement

  Also, I will tag this thread for staff assistance, they would get back to asap.

  Regards

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  supernovia · Staff · Nov 29, 2021 at 6:25 pm

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  Hi @hannahgrahamgla, I can see you’ve disputed the charge before reaching out. Disputes tend to take a while to resolve, and in the meantime the transaction is essentially frozen; we can’t process a refund while it’s in that status.

  Can you contact the bank to cancel the dispute? Once that’s done we can refund it for you.

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  hannahgrahamgla · Member · Nov 29, 2021 at 8:10 pm

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  Hi @supernovia

  I have now cancelled this with PayPal – apologies I thought that was the correct procedure.

  Thanks alot

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  staff-totoro · Staff · Nov 29, 2021 at 9:16 pm

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  Hi there,

  Great, thank you for reversing the dispute with PayPal. It takes a little while before we see that change on our end, so I’ve set a reminder to check back on this transaction, and once I can confirm we see the reversal on our end, we’re happy to refund directly.

  Thanks for your patience!

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  hannahgrahamgla · Member · Nov 29, 2021 at 9:24 pm

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  Thank you !

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  staff-totoro · Staff · Dec 2, 2021 at 10:49 pm

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  Hi again,

  I can see that the transaction has finally been reversed based on what we show on our end. I have issued a refund for £51.

  You can expect to see the funds in your account in the next 7-10 business days, and can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  Hope that helps. Please let us know if you have any more questions.

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  hannahgrahamgla · Member · Dec 3, 2021 at 12:04 am

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  Thank you , much appreciated

  Hannah