payment

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  milo552 · Member · Feb 1, 2017 at 9:09 pm

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  I’ve changed the credit card information and need it processed for my annual fee.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 1, 2017 at 9:40 pm

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  Did you use this guide? Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not succeed type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.