Payment

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  jurgos · Member · Feb 7, 2017 at 4:16 pm

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  Hello,
  I am trying to pay for a plan, but the system does not accept My card.
  After trying to pay with PayPal the pages just blinks and I am back there I started – in a page that requires to fill basic data and to choose country. What should be done?

  Looking forward and thanks in advance,
  Jurga.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Feb 7, 2017 at 7:26 pm

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  Hi Jurga,

  I have notified the Support Staff for further assistance.

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  staff-doublebassd · Staff · Feb 8, 2017 at 3:34 pm

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  Hi there,

  I checked your account and noticed that we’re receiving a 10486 error from Paypal. This usually occurs when your billing address is entered incorrectly. When this error occurs, Paypal’s API documents mentions:

  Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this How To guide for more information.

  All you need to do is click purchase again and fill in the correct billing details in your PayPal account when prompted (or maybe login to PayPal first and update it).

  Let me know if you have have any more trouble.

  Thanks!

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  jurgos · Member · Feb 13, 2017 at 12:01 pm

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  Hi,

  I checked my information twice and everything is correct, but still there is error on payment. Is there any other solution to pay for upgrade?

  Thanks :)

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  staff-doublebassd · Staff · Feb 13, 2017 at 4:13 pm

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  I think I can help you with that. What were you interested in purchasing?

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  jurgos · Member · Feb 17, 2017 at 7:20 pm

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  I would like to get upgrate to personal blog.

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  staff-doublebassd · Staff · Feb 18, 2017 at 2:21 am

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  Hi there,

  I added the personal plan to your site. You can go here to renew. Let me know if that works.

  Thanks!

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  jurgos · Member · Feb 18, 2017 at 9:45 am

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  Hey, thanks for help, I’m not sure is payment was approved.

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  staff-doublebassd · Staff · Feb 18, 2017 at 4:07 pm

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  Hi there,

  You are correct. I have sent you a manual payment via email. Let me know if you have any questions. Thanks!

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  jurgos · Member · Feb 20, 2017 at 11:05 am

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  Hello,

  Now it says:
  Set to Auto Renew on January 29, 2018.

  So if I work on my site and the same error of payment occurs, the data will remain?

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  staff-doublebassd · Staff · Feb 20, 2017 at 4:31 pm

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  Yes, you content is safe unless you yourself delete it – any error of payment won’t affect your content.