Payment

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  whelearndt · Member · Mar 16, 2017 at 6:27 pm

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  Im trying to purchase the business plan, its declining my cards at checkout.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2017 at 6:30 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  As it seems that you may have a card from a supported country that does meet the criteria above, if that is the case then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  whelearndt · Member · Mar 16, 2017 at 6:40 pm

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  Thank you timethief, never had a problem with cards at all before, if they dont accept payment I may look elsewhere to build a site.

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  timethief · Member · Mar 16, 2017 at 6:42 pm

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  You’re welcome. Given the nature of this I believe Staff will contact you by email. Please be patient while waiting and make sure your email address is correct here https://wordpress.com/me/account

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:28 pm

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  Hey there,

  Are you receiving any error messages of any kind? Usually we are notified when a card is declined for whatever reason, but there are no error reports under your account. Let me know and I’d be happy to look further into this for you.

  Thanks!

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  whelearndt · Member · Mar 16, 2017 at 7:33 pm

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  Hi darnelldibbles, I’m just getting “card declined” when trying to make payments I’ve used a MasterCard and a Visa card, I’m from the uk and have actually used the MasterCard today with no problem, thanks.

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:43 pm

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  I manually added the business upgrade to your account with a week before expiration. Can you try to pay for it by renewing here? Let me know if that works. If not, I will send a manual payment your way.

  Thanks!

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  whelearndt · Member · Mar 18, 2017 at 8:01 am

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  Hi Darnelldibbles, I have managed to make payment now thank you. Can you just confirm payment will not be taken until last month of subscription?

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  staff-doublebassd · Staff · Mar 18, 2017 at 8:48 pm

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  Hi there,

  I checked and confirmed that you are set for auto renewal. the expiration for the Business Upgrade is 3/23/18 which means that you will be charged a month ahead on 2/23/18. Please let me know if you have questions.

  Thanks!