Payment
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Today I paid for a service that I realized I did not want to use. I canceled right away. Can I get a refund for this?
The blog I need help with is: (visible only to logged in users)
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Hi,
Someone from staff will need to take a look at this for you. I’ve added the modlook tag to this thread so they can reply as soon as possible. Thank you for your patience while you wait for their reply.
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Can I get a refund for this?
Sure. Your refund is on the way as requested. The funds should return to your bank within about 5-10 business days.
You’ll also find a refund receipt here:
http://wordpress.com/me/billing -
Please read what follows so you know that simply tagging refund threads with modlook is not the best way to go. When there is no URL provided we Volunteers need to ask what it is so we can determine the domain registrar and hosting.
Refunds and cancelling upgrades
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.If that does not resolve your issue. Provide the following first:
The URL of the domain in question.
The username account that registered the site in question and purchased any upgrades for it.
Whether or not you wish to use the domain on another site. -
Thank you for your help! Pressed send before I could finish my message with more details so I really appreciate the work to go out of your way and get this fixed for me! Thank you @dcoleonline!!
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@kpiresumeservices thank you :)
@timethief in this case since the person said they bought and cancelled the service today, it’s unlikely that they bought it somewhere else and didn’t remember, so tagging for staff (so we could get to it before the 48 hours were up on the domain) was a good choice.
FWIW, people *should* get full refunds automatically if they’ve cancelled everything in the first two days. When they haven’t, staff needs to look at it anyway.
Cheers, all!
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