Payment

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  akfinch47 · Member · Dec 29, 2018 at 9:58 pm

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  When I was trying to upgrade to premium, I played the fee of $48 in November. It said I had a credit and I should continue setting it up. Then it took me to the payment again and charged my account again in December. I disputed the 2nd payment. Now I’m being told I can’t use the site or post anything.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Dec 30, 2018 at 2:22 pm

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  Hi akfinch47,

  I’ll run through what I can see on this account:

  1. You purchased a Personal plan for akfinch47.wordpress.com.
  2. You then upgraded from Personal to Premium and paid the difference between the two plans.
  3. You later disputed the Premium plan payment.

  I disputed the 2nd payment. Now I’m being told I can’t use the site or post anything.

  When the payment was disputed, PayPal issued a chargeback against us. When this happens, all upgrades on your account are removed and the site is locked until you pay a chargeback fee or cancel the chargeback — it looks like the chargeback is no longer active though.

  With that in mind, are you looking to received a refund or would you like to continue using the plan and custom domain?

  Just let me know and we can go from there.

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  akfinch47 · Member · Dec 30, 2018 at 2:58 pm

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  I would like to continue with the plan and custom domain.

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  gemmacevans · Member · Dec 30, 2018 at 8:03 pm

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  Thanks for confirming, I’ve added the domain and Premium plan back to akfinch47.wordpress.com for you:

  https://wordpress.com/me/purchases

  I hope this helps :)