Payment

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  susanaldishotmailcom · Member · Feb 19, 2019 at 1:49 am

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  Hello
  Last year I tried buliding a website for a social group. I was unsuccessful and now I am charged with a 60 $ fee. I do not remember the name we used for the group but I do have the reference number attached to my paypal account. it is : WORDPRESS [redacted] . I wish to cancel ALL activity on this account please.
  Susan Aldis

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  trupti25 · Member · Feb 19, 2019 at 5:51 am

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  Hello,

  Please do not provide any personal detailstransactional details to anybody.

  I am adding modlook tag for staff intervention.
  They are the one who can provide you with an exact solution. And refer below links.

  Please refer the link below to check how to cancel a plan and request a refund:

  Refund a Purchase

  Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.

  You can also find refund policy here:

  Refund a Purchase

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  justjennifer · Member · Feb 19, 2019 at 5:56 am

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  @trupti25 – The tag for Staff was already added to this thread prior to your reply. Please leave such threads for Staff. Thanks.

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  fstat · Staff · Feb 19, 2019 at 8:04 am

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  Hi Susan,

  I see that the account you’re contacting us from hasn’t made any purchase. Please retrieve the transaction ID from your statement by following these instructions:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Then, submit that transaction ID in the following form to help us locate the charges and issue you a refund:

  https://wordpress.com/wp-login.php?action=recovery

  DO NOT post any transaction details in this public forum. Use the form I already provided.