payment

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  woodmarcottage34 · Member · Jul 10, 2019 at 7:08 pm

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  my receipt #37652722 says I am paid through 2020, but I am getting billed currently. Can you please explain?

  The blog I need help with is: (visible only to logged in users)

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  smitsahatiya · Member · Jul 10, 2019 at 7:33 pm

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  Hi there,

  I am tagging this post for staff’s attention as matters like these can only be resolved by the internal team.

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  staff-doublebassd · Staff · Jul 10, 2019 at 7:36 pm

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  Hi there,

  The account currently says the upgrade is paid through 6/2020 because of the recent transaction that went through on 5/3/19. The Premium plan under your account was due to expire on 6/3/2019, so that automatic renewal charge went through on 5/3.

  I also see that you filed a dispute with either PayPal or your bank. Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay a chargeback fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!