Payment

• 

  krysztalowewrota · Member · May 1, 2020 at 9:28 am

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  Hello,
  I opened up this account thinking it was free of charge. I had 35 pounds taken from my account. I am cancelling this. Will I get my refund back ?
  Kind regards
  Anita

• 

  austinsangs · Member · May 1, 2020 at 9:49 am

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  Hey Anita,

  What is URL to the site you were charged for and when were you charged?

  It can be refunded.

  Read more about refund policy at the link below:
  https://wordpress.com/support/manage-purchases/#refund-policy

  I’ll add a modlook tag to flag the staff for assistance.

  Have a nice day,

  Austin!

• 

  staff-doublebassd · Staff · May 1, 2020 at 4:13 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  You can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!