Payment~

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  dhitryboonboon · Member · Sep 28, 2020 at 9:01 am

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  Hi I have paid my plan and it shows in my credit card notification . But when i log in to WordPress it asks me again to complete the cart check out process. What does this mean?

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  staff-mckluskey · Staff · Sep 28, 2020 at 10:30 am

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  Hi there,

  What is the address of the site you upgraded?

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  dhitryboonboon · Member · Sep 29, 2020 at 6:15 am

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  Hi I have couple of issues:

  1) I have paid a plan , my bank already charged my credit card for wordpress, but my bill doesn’t show in WP and I am asked to upgrade to a plan again

  2) I would like to use my domain that I purchased from other provider, and that provider ask me to ask again to WP record DNS name / server. Do you know where can I get this or who to contact in WP?

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  justjennifer · Member · Sep 29, 2020 at 6:33 am

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  @dhitryboonboon I’ve merged your new thread into your existing one so we can keep all support on this topic in one place.

  Please do let us know the address of the site you upgraded, as Staff requested in their reply. Thanks

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  staff-mckluskey · Staff · Sep 29, 2020 at 7:58 am

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  Thanks @justjennifer!

  
  @dhitryboonboon without knowing the URL of the site in question we can’t really advise anything.
  I can suggest thought to check the email address where the receipt was sent after the purchase and log in to your WordPress.com account with that address, you might have created the site with a different account.

  You can also search for the charge at https://wpchrg.wordpress.com/.
  You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this.