payment and domain issue

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  tutorlabacademy · Member · Feb 10, 2026 at 9:50 pm

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  I bought the domain tutorlabacademy.com on the 9th of September for £100.80. At the time my email address on the account was (email visible only to moderators and staff). I changed my email address from tutorlabuk@gmail.com to tutorlabacademy@gmail.com When I purchased the domain tutorlabacademy.com in September the email address on the account was tutorlabuk@gmail.com. Since I’ve changed it to tutorlabacademy@gmail.com I can’t see my domain but I can show you the confirmation email to show that I purchased it. Can somebody please reach out to me and help me please.

  The blog I need help with is: (visible only to logged in users)

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  tutorlabacademy · Member · Feb 10, 2026 at 10:14 pm

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  The domain that I have bought it tutorlabacademy.com

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  imranahmadrt · Staff · Feb 14, 2026 at 12:01 pm

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  Hi there
  
  I understand how concerning this must feel. I’m happy to help you sort it out.

  I checked for the domain tutorlabacademy.com under the accounts associated with both (email visible only to moderators and staff) and (email visible only to moderators and staff), but I wasn’t able to locate it under either of those. It does appear that the domain was purchased under a different WordPress.com account.

  To help us verify ownership and locate it securely, please contact us via email and include your transaction ID or payment receipt:
  https://wordpress.com/contact/

  Once we receive that, we’ll be able to confirm the purchase and assist you in recovering access to the domain.

  If you have any trouble submitting the form or finding the receipt, just let me know. I’ll gladly guide you through it