payment and refund issues

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  emjudeoj · Member · May 20, 2020 at 4:01 pm

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  i made a yearly payment, i got debited on my gcash mastercard, wordpress says ‘transaction declined’ but i didnt get a refund on my card.

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  vinitdhake · Member · May 20, 2020 at 6:36 pm

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  hi there,

  I am adding a modlook to the thread. So that a staff member will soon help you with this.

  Thanks!

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  supernovia · Staff · May 20, 2020 at 8:48 pm

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  Thanks, @vinitdhake.

  Hi @emjudeoj, I don’t see any successful purchases associated with this account, so no refunds either. Could you go to wpchrg.com and enter the payment information to look up the correct charge? You can contact billing directly from there.