Payment and website issues.

barkha23 · Member · Jul 14, 2018 at 12:47 pm
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I paid for premium plan and still my account shows free plan and asks me to complete the payment from the cart. I also have invoice of the payment. Help me ASAP!

The blog I need help with is: (visible only to logged in users)
torres126 · Member · Jul 14, 2018 at 1:48 pm
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Hi there, I’ve tagged staff to help you with this. They will likely respond soon: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
barkha23 · Member · Jul 14, 2018 at 1:55 pm
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Hi! I have paid for premium plan but in my account shows I have free plan and my cart asks me to checkout and complete the payment. I also have invoice of the payment. Help me with the same!
fstat · Staff · Jul 14, 2018 at 5:53 pm
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Hi there,

Can you please try and retrieve the transaction ID by following these instructions:

https://en.support.wordpress.com/transaction-id/

If you find it please DO NOT SHARE IT in this public forum. Just let us know and we’ll contact you privately.
barkha23 · Member · Jul 14, 2018 at 8:03 pm
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Yes I have got 10 digit order id.
barkha23 · Member · Jul 15, 2018 at 2:36 am
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I paid via paytm wallet so I got paytm wallet transaction id also!
gemmacevans · Member · Jul 15, 2018 at 12:50 pm
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Thanks, I’ve sent an email to the address on your Account Settings page so you can send us the transaction ID there.

Please let me know if that doesn’t come through.
barkha23 · Member · Jul 16, 2018 at 2:12 pm
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I’ve sent the transaction id. Please check it.
thesacredpath · Member · Jul 16, 2018 at 7:19 pm
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Thanks a lot. We tracked things down and the Premium Plan is now on your account.
barkha23 · Member · Jul 17, 2018 at 3:00 am
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Hey thanks a lot for the help!

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