Payment being declined

  • Unknown's avatar
    vmarkings · Member ·

    When attempting to upgrade my card was declined providing the error code HYTFSI. Attempted with multiple cards and all were declined.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi there,

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

    You can also send an email directly to billingsupport (at) wordpress (dot) com if you prefer that.

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