Payment blocked

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  fredhenry2007 · Member · Oct 8, 2020 at 8:25 am

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  I attempted to make a payment and this was blocked by WordPress. How can I unblock the payment menu and make a new payment?

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  kokkieh · Staff · Oct 8, 2020 at 11:16 am

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  Hi there,

  Please click the Contact Us link in the notice on your dashboard to contact our billing support team directly for help with this. They will reply to you via email if you submit that form.

  We cannot help with blocked purchases in the public support forums.

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  fredhenry2007 · Member · Oct 8, 2020 at 11:41 am

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  Thanks Kokkieh
  Sorry that sounds really daft but I can’t find the ‘Contact Us’ link on the Dashboard… would you have a screenshot?
  Sorry!
  Fred

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  staff-mckluskey · Staff · Oct 8, 2020 at 12:39 pm

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  Hi Fred, you’ll see this message if you go to My Site>Plan>Plans, or directly to this link.

  Then in the upper right corner, you’ll see the link to contact the billing team:

  

  I hope that helps :)