Payment Cancellation

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  jangjuneyoo · Member · Mar 15, 2017 at 3:05 am

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  Hi,

  I cancelled my payment on 4th of this month. But I think that the credit card payment cancellation still not applied yet. When will it be applied?

  Thanks.
  Jang-June Yoo

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 15, 2017 at 3:08 am

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  Check your billing history page https://en.support.wordpress.com/billing-history/

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Refunds https://en.support.wordpress.com/refunds/ are time limited.
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

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  gemmacevans · Member · Mar 15, 2017 at 1:05 pm

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  Hi Jang-June Yoo,

  I’ve checked your account and you were refunded in full on 04-Mar-2017. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Refunds usually take about a week to process and show up on your statement, although they can take longer. Our system is showing the refund has been sent but if you are worried, please contact your bank and give them the transaction ID on your refund receipt. They should be able to tell you if they are still processing it.

  Let me know if you have any problems.