Payment complete for upgrade which hasn’t applied

  • Unknown's avatar
    nelascollection · Member ·

    Hi, I have purchased an upgrade to Premium yesterday, the payment is showing as complete on my PayPal account but my account is still basic and the upgrade hasn’t been applied. I also have no confirmation email from WordPress, just a PayPal transaction confirmation. Can someone advise? Is there a way to contact WordPress directly about this?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-sheva · Staff ·

    Hi @nelascollection,

    Could you please confirm the site address for the site that you upgraded?

    I’m not seeing any transactions on this account, so perhaps you upgraded a site on another account?

    I look forward to hearing from you.

  • Unknown's avatar
    nelascollection · Member ·

    Hi staff-sheva,

    In the purchases section on my account I can see- Domain Registration (new purchase) – nelascollection.uk

    How can I switch to the correct site?

    I look forward to your reply.

    Nela

  • staff-blorbo · Staff ·

    Hm, that domain hasn’t been registered, and we definitely have no transaction history under the account you’re currently logged in to.

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this at billingsupport@wordpress.com

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