Payment connect to wrong account

• 

  cadencehealthcourses · Member · Dec 3, 2023 at 1:09 am

  • Copy link
  • Add topic to favorites

  URGENT

  Hello,
  our sites have gone down and I can’t get hold of our tech guy as yet.

  It looks like our recent payment was placed against the wrong account, or something to that effect.

  the main appears to be sitting as a free and the payment was applied to a domain account

  Thats my best guess.

  So I cant get the pathway detail as its set as a free account. and I cant link jetpack hence everything is down.

  Our students are not able to access the LMS to study. URGENT PLEASE.

  Can you assist please?
  Many thanks
  Leanne

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-totoro · Staff · Dec 4, 2023 at 8:24 pm

  • Copy link

  Hi there,

  It sounds like you are needing help with the Jetpack Security Daily upgrade , but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here? Thanks!

  Contact Support

  Thanks!