payment declined

• 

  stefdeguzmanph · Member · Apr 14, 2021 at 9:32 am

  • Copy link
  • Add topic to favorites

  Please Contact Support quoting error HYTFSI. – this popped out

• 

  stefdeguzmanph · Member · Apr 14, 2021 at 9:34 am

  • Copy link

  helppp

• 

  staartmees · Member · Apr 14, 2021 at 9:49 am

  • Copy link

  Do not bump your thread. A Staff member will help you soon.

• 

  aleone89 · Staff · Apr 14, 2021 at 9:49 am

  • Copy link

  Hello there,

  Many thanks for reaching out.

  I can’t see any hindrances on the account that would stop a transaction from taking place.

  Are you able to to refresh the page and tell me if the issue is persisting please.

  Many thanks.

• 

  stefdeguzmanph · Member · Apr 14, 2021 at 9:51 am

  • Copy link

  hello,

  ive refreshed it many times already. same error pops out

• 

  aleone89 · Staff · Apr 14, 2021 at 10:15 am

  • Copy link

  Hello there,

  That’s really strange, are you able to try and make that purchase in an incognito browser?

  Also, are you able to try making a purchase after the clearing the cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Many thanks.

• 

  stefdeguzmanph · Member · Apr 14, 2021 at 10:55 am

  • Copy link

  did both already, still the same outcome

• 

  aleone89 · Staff · Apr 14, 2021 at 1:24 pm

  • Copy link

  Hello there,

  Ok, in this case you would need to contact the card operator/bank to make sure that everything is ok with the method of payment.

  I hope this helps.