payment declined?!

  • Unknown's avatar
    luckyorphans · Member ·

    I tried to pay with Mastercard; it was declined with error message AXLZNE.

    I tried again with PayPal, error message said ‘purchases blocked’

    What’s going on?!

    Kyre Adept

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

    Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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