Payment disabled

• 

  danielayersme · Member · Sep 13, 2020 at 10:15 am

  • Copy link
  • Add topic to favorites

  Hi there, I cannot upgrade my account plan as its says, ‘payments are currently disabled’. Kindly enable my payments soon as I need to set up my website in the shortest time. Thank you

• 

  staartmees · Member · Sep 13, 2020 at 11:26 am

  • Copy link

  A Staff Member will help you soon.

• 

  danielayersme · Member · Sep 13, 2020 at 11:54 am

  • Copy link

  Thanks, I’ll be waiting for the support.

• 

  staff-doublebassd · Staff · Sep 13, 2020 at 10:25 pm

  • Copy link

  Hi there,

  I checked your account and your ability to purchase upgrades has indeed been disabled and you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums, but use the notification on your dashboard to reach our payments staff and they will address this issue with you.

  Thanks,

• 

  danielayersme · Member · Sep 14, 2020 at 12:56 pm

  • Copy link

  Hi, thanks for the reply, I messaged them but received no reply at all. I’m completely hopeless in that they’ll check and read my message. Could you please refer me or give me some contact link or something so that they will read my message and assist me.

  Thanks.

• 

  danielayersme · Member · Sep 14, 2020 at 1:09 pm

  • Copy link

  I have gone through the forums related to disabled payments, and I came across this link https://wordpress.com/forums/topic/payment-disable/ in which you have fixed the same issue I guess from your side, is my issue different from the one in the link that your cannot resolve it from your side?

• 

  sdixon194 · Member · Sep 14, 2020 at 1:58 pm

  • Copy link

  Hi again! I’ve spoken with someone from our payments team who let us know they will be following up with you via email shortly. Please keep an eye out on your email.

  I’ll be closing this topic, and if you have further inquiries about this, please continue to respond directly to the same email so as not to open duplicate requests.