Payment disabled after entering wrong card number — cannot purchase plan

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  wp2957228715 · Member · Oct 15, 2025 at 1:08 am

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  Hello,
  I tried to purchase a plan a few days ago, but I entered the wrong card number. The payment failed, and now my account’s payment option has been disabled for several days. I can’t see the “Billing & Payments” section or buy any plan.
  Could someone from WordPress please help unlock or reset my payment option so I can complete the purchase?

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 15, 2025 at 1:17 pm

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  Do not create duplicate threads, you already got help from Staff 24 hours ago at https://wordpress.com/forums/topic/purchases-are-disabled-24/

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  cailebeth · Member · Oct 15, 2025 at 1:20 pm

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  Hi @wp2957228715,

  As previously mentioned, we can’t help with this in the forums. Please send us an email to billingsupport@wordpress.com, so we can look into this for you by email instead.

  Thanks again.