Payment Documentation

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  inuvikprincipal · Member · Oct 19, 2017 at 4:53 pm

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  I am trying to find documentation of our subscription payment to forward to our finance team. How can I go about obtaining this? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  jessestu · Member · Oct 19, 2017 at 4:56 pm

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  Hi @inuvikprincipal,

  You can find your billing history on this page: https://wordpress.com/me/purchases/billing

  If that doesn’t get you what you need, please reply back!

  Best,
  Jesse

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  inuvikprincipal · Member · Oct 19, 2017 at 7:13 pm

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  Thanks Jesse,

  I’ve been to that site and it comes up as No Receipts Found, although I am pretty sure we have auto-renewed lately (and are set to do so again in Sept 2018).

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  timethief · Member · Oct 19, 2017 at 7:19 pm

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  Are you logged in under the exact same username account that registered the site and purchased the upgrade for it?

  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can update your email address here https://wordpress.com/me at any time.

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  To be sure you get the support you need I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Oct 19, 2017 at 9:37 pm

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  I can confirm that I don’t see any upgrades on this account. But if you’ll log out and log in with the email address that gets renewal notices, you’ll find the billing history then.