payment done but plan didn’t got upgraded

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  smithchop11 · Member · May 21, 2021 at 12:18 pm

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  i purchased the personal plan and the payment is also done, which was done by netbanking as it is the regional method in India, the money got debited but it is still showing that i am on the free plan. plz help

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  staartmees · Member · May 21, 2021 at 12:21 pm

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  Stop creating duplicate threads. Just wait till a Staff member reply.

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  justjennifer · Member · May 21, 2021 at 12:38 pm

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  I’ve close the duplicate threads. Thanks @staartmees

  It looks like netbanking payments may take a little while, according to this Staff reply.

  Netbanking payments can sometimes take a few days, and should it not complete for any reason, you’ll be refunded for your payment automatically.

  
  @smithchop11 Please be patient for Staff to reply here. Thanks.

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  helper-heroponriki · Member · May 21, 2021 at 1:42 pm

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  @smithchop11

  Your payment is still being processed by Netbanking, so we haven’t received the payment yet. Once the payment completes, your upgrades will be added to your account.

  Netbanking payments can sometimes take a few days, and should it not complete for any reason, you’ll be refunded for your payment automatically.

  Give it a few days and get back in touch if you’re still not seeing that upgrade.

  Thanks!

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  smithchop11 · Member · May 21, 2021 at 5:16 pm

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  okay thanks, is there any customer care number for india where i could talk to
  someone

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  staff-blorbo · Staff · May 21, 2021 at 5:44 pm

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  Not for this, but we are working on this from our end. Sorry for the trouble!

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  smithchop11 · Member · May 22, 2021 at 11:23 am

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  Hey, plz can you check now and see if the payment got through so that i can carry on with it.

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  helper-heroponriki · Member · May 22, 2021 at 2:48 pm

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  @smithchop11 Our payments team is still investigating the problem here and it will likely be Monday before we have any updates.

  Netbanking is withdrawing the funds from accounts but not passing those funds along to us, which is the problem here. We’re working to get this resolved as soon as possible and we appreciate your patience.

  We will update you as soon as we have new information, so there’s no need to keep posting here asking for updates.

  Thank you!

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  smithchop11 · Member · May 25, 2021 at 7:27 am

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  Hi, its been 5 days since i have made the payment and the plan has not been upgraded still, please check at your end and let me know asap as it is very important.

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  fstat · Staff · May 25, 2021 at 9:05 am

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  Hi there,

  Our Payments team is still working on it with the payment processor. We’ll update this thread as soon as we hear back from them.

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  smithchop11 · Member · May 25, 2021 at 10:12 am

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  i tried to pay one more time but its said ‘The transaction was declined. Please contact support quoting error AXLZNE.”

  WHAT IS THIS ERROR

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  smithchop11 · Member · May 25, 2021 at 10:34 am

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  or cancel the previous payment so that i can do a new one

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  fstat · Staff · May 25, 2021 at 12:31 pm

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  This error means that your card has been declined. I see that you have already created two tickets for our Billings team, so please wait for their reply.

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  smithchop11 · Member · May 26, 2021 at 7:35 am

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  please check for mt ppayment now which was done on 21/5/21

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  staff-mckluskey · Staff · May 26, 2021 at 8:09 am

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  It looks like the Billing Support team has already got back to you. Please reply to them if you need more information.

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  smithchop11 · Member · May 26, 2021 at 9:57 am

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  they got back to me but they are not replying now after i replied to their mail.

  I tried to pay from different card also and it shows that payment is declined, and the card i tried i have previously paid from that on wordpress so there must be some problem at your end and it has been 6 days and i haven’t still received a proper answer, you only are saying to wait.

  And tried one more time and it said : Error authorizing credit card. Please Contact Support quoting error HYTFSI.

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  kokkieh · Staff · May 26, 2021 at 12:11 pm

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  Our billing support team will reply to you as soon as your latest reply to them reaches the top of the queue. Please be patient while waiting for them and don’t send any more emails until you do, as each new email you send moves your issue back to the bottom of the queue, meaning it takes that much longer for them to see it and reply to you.