payment error

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  hello862199053 · Member · Oct 18, 2018 at 5:35 am

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  Hi, I just updated the website and we also updated the bank account information on cc processor and since then all of out orders show as a payment failure. I have tried to use my own card to check out and it still shows that the payment didn’t go through. It says ‘ an error occurred, please try again later or use an alternative form of payment’. Can you please help me fix it, I have tried several cards already, just to make sure that it is not my card.
  Thank you,
  Anastasiya

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  torres126 · Member · Oct 18, 2018 at 5:36 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  gemmacevans · Member · Oct 18, 2018 at 8:45 am

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  Hi Anastasiya,

  I just updated the website and we also updated the bank account information on cc processor and since then all of out orders show as a payment failure.

  The account you are contacting us from hasn’t purchased any upgrades through WordPress.com or created a site yet — which suggests you have another account. What is the address of the site you are trying to make a payment for?

  Please try logging out of hello862199053, then log back in to the account with paid upgrades and reply here. That way I can take a closer look at why the payment has been unsuccessful.

  Thanks!

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  hello862199053 · Member · Oct 19, 2018 at 12:48 am

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  Hmm we bought the theme and build the website yourself, I am happy to pay for upgrade/help, but it seems tat it wants me to create a whole new account that isn’t connected to an actual website which is textilehaus.com

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  melancholia · Member · Oct 19, 2018 at 5:59 am

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  textilehaus.com is a self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site.

  Name Servers
  NS1.MCHOST.RU
  NS2.MCHOST.RU
  NS3.MCHOST.RU
  NS4.MCHOST.RU

  (See https://en.support.wordpress.com/com-vs-org/ for more information about the differences between WordPress.com and WordPress.org.) This forum is for support for WordPress.com-hosted sites — support for sites running the WordPress.org software can be found at https://wordpress.org/support. You should also be able to contact your web hosting provide for support.

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  kokkieh · Staff · Oct 19, 2018 at 10:13 am

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  Hi there,

  Your domain, textilehaus.com, is registered with GoDaddy.com, and your site is hosted by https://mchost.ru/, so depending on whether you’re trying to pay for your domain or your hosting account, you’ll need to contact one of those companies.

  
  @melancholia, thanks for trying to help, but referring the OP to the WordPress.org forums is not helpful in this case. That forum can only provide support with the WordPress software. They cannot help with issues at someone’s hosting provider or domain registrar.