payment fail and need re enable
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“My purchases are currently disabled, and Jetpack indicated this is a payment limitation from WordPress. Please review my account and re-enable purchasing.”
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi @yiyigzgzh,
I’ve checked that your website is a self-hosted WordPress.org site, so you could get more help at https://wordpress.org/support/forums/.
Besides that, you can try to do some of these steps: https://jetpack.com/support/jetpack-billing-payments/
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Hi there @yiyigzgzh the ORG forums are great when you are having an issue with or have questions about your open source WordPress install.
If you need help with Jetpack or any other plugin, the best place for support is that plugin author’s website or forums,
Since Jetpack is an Automattic product (like WordPress.com), I’ve gone ahead and tagged your thread for staff assistance and they will let you know if they are able to help with this. Thanks for your patience while they get back to you.
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Hi there @yiyigzgzh,
I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.
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I ran into this same issue recently my site showed “purchases are currently disabled,” and Jetpack said it was a payment limitation from WordPress. I found a similar thread where someone had trouble with their payment methods and error codes like HYMNCA, and Billing Support advised using the “Purchases are currently disabled. Please contact us to re-enable purchases” link in the dashboard or emailing billingsupport@wordpress.com for help
You can also check this similar thread: https://wordpress.com/forums/topic/purchases-currently-disabled-please-contact-us-to-re-enable-purchases/
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