Payment failed

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  jugendarbeitruemlang · Member · May 23, 2014 at 9:54 am

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  Hi

  Tried to activate custom domain. The payment failed. We tried with two different credit cards that normally work.
  Here is a screenshot of the feedback:
  https://www.dropbox.com/s/irqix46qtw5pgpt/Screenshot%202014-05-23%2011.51.23.png

  Can you tell us why it didn’t work?

  The blog I need help with is: (visible only to logged in users)

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  druesome · Staff · May 23, 2014 at 4:10 pm

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  Hi there!

  There may be a number of reasons why you could be getting an error while making a credit card payment, and it could be one or more of the following:

  * Credit Card hasn’t been activated yet
  * Closed credit card account
  * Account is over the limit
  * Account is past due
  * Automated fraud alert

  The last one is the most common, and a quick call to your bank telling them about your purchase on WordPress.com should sort out the problem. Please try that first and see if you’re able to pay with your credit card. You may also pay using a debit card with the Mastercard or Visa logo on it. If you’re using Paypal funds, make sure that you have enough funds to cover the cost of the upgrade.

  Here’s more information on our accepted payment methods:

  Payment Methods on WordPress.com

  Let me know if you run into further problems. Thanks!