Payment Failed twice on account
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Hello Support – Accounts department,
I attempted to setup a wordpress.com account (for memorate) 2 times on the 16 Jan 2015 (AEST) with the premium upgrade option – using my Mastercard, both attempts failed – no email confirmation or receipts were received.
I contacted my bank to check if the credit card was being block and they have advised that both payments were successful but for “$0”. the first at 11:57am and the 2nd at 2:12PM.
On the 3rd attempt – I have successfully created a new account for memorate.wordpress.com – and will upgrade this account to a premium but I’m concerned that there is an issue with the credit card processing on the site – is anyone else having issues?.
My Bank has also advised that the 2 payments could be manually deducted – How do I contact the accounts department to make sure this doesn’t happen ???? as who knows what account that will be applied to.
Please advise ASAP.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Our billing system authorizes your credit card before charging you for the upgrade. Your bank may see that authorization as a $0 charge.
However, the actual charge for the upgrade did not go through — that happens if the authorization isn’t successful. Do you have another credit card or a different payment method you can use instead?
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