Payment Fails
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Every time I try to purchase the Jet Pack personal plan, I get a ‘cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received.’ Anyone run into this issue?
Thanks
The blog I need help with is: (visible only to logged in users)
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This is wordpress.COM support. It is not Jetpack support.
That site is not on our servers and we cannot help you. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/ and know that many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/
If you have a wordpress.ORG account but have lost the password password click Lost password https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
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